Working with us · after you buy
Deploy, configure, operate, support.
After the contract, our engineers stay with you. You keep the customer relationship; we stand behind the platform, from the first site to the estate.
1 · Deploy
Where your customer needs it
Cloud, on-premise or hybrid: three equal paths into the same core.
- On existing and new infrastructure
- Inside the customer’s data boundary where residency requires it
- One site first, then the estate
2 · Configure
Set it up for the site
We configure OpsTwin with your engineers for each site, hub or haul.
- Connect devices and systems
- Correlation rules, thresholds and risk scores
- Who gets which ticket, and who can grant
- Your brand on every screen
3 · Operate
Day 2 and every day after
Incidents, tickets and evidence records run on the same core as the estate grows.
- Reusable packs for the next site
- Evidence records exported as audit packs
- New sites added without a rebuild
4 · Support
L3 from our engineers
You keep the conversation with your customer. Our engineers take the L3 issues behind it.
- Platform issues handled by the team that builds it
- Help when you extend to new sites
- One escalation path to us
Deployment
Three equal paths into one core
Pick the one your customer’s IT and regulators expect. The product is the same on each.
CLOUDON-PREMISEHYBRID
Plan a rollout
Talk to a solution engineer about deploying your first site and the ones after it.